Convenient Services
Q: Is ShareNET safe and secure? Q: Do I have to change my PASSWORD or Login ID? Q: What do I do if I forget my Password of alternate Login ID, or I am locked out of shareNET because I tried more than five times to get in with the wrong Password? Q: What if I try to login from a comuter that i have not registered in shareNet? Q: How much does all of this cost me? Q: I am able to get to the ShareNet login screen, however I am not able to obtain account information. Q: When I attempt to login to ShareNet I get a message of "system unavailable". Q: How do I access my transaction history? Q: Is there a limit on the amount I can transfer? Q: Can I transfer between my account and another account that I am joint on? Q: Can I pay my credit union credit card online? Q: An attempt to transfer funds from my Christmas Club account failed. Q: Can I transfer from my Signature Line of Credit? Q: What if I have questions that have not been addressed here? 
shareNET Frequently Asked Questions
A: The credit union has gone to great efforts to assure that your account information is secure when using ShareNET. Firewalls, encryption, and other security features have been built into our system to keep it safe and secure. Our security features a sixteen-digit Password, as well as a system lock out after five Password failures when attempting to log in. We require an alternate member ID that you create so that your member number is not linked to your login information.
A: When you first signed up for shareNET you were assigned a Password. You will be prompted to select a new Password and alternate Login ID when you first login to shareNet. We encourage you to change your Password to a 4 to 16-digit number that you can easily remember, but would not be easy for others to discover. You may include letter or characters, and can change your Password as often as you choose by selecting "My Profile" from the top right of the main shareNET screen. As your shareNET Password can now be different from your UNO PIN, you can include numbers, letters or characters in your shareNET PIN. When you change your Password in shareNET, you may be prompted to enter your "Telephone Teller" PIN the next time you log on. This is your UNO PIN.
A: When you first sign up for shareNet you will be prompted to set up ways that we can send you a one time password should your forget your Password . If you forget your Password you can select the "Forgot Login Information?" link from the top right of our homepage. This will prompt you to enter the phone number and Username (alternate Login ID). Click on "Send me a new password" and a one time Password will be sent to you. You will login with this Password and should immediately go to "My Profile" and change your Password to something that you will remember. There is also a link on this screen that will allow you to request your username should you forget your alternate Login ID.
A: You will be prompted to request a one time password. You have several options for receiving this one time password including text messages, phone calls, and emails. Once your receive and enter this one time password you will have the option to register this computer with shareNet so you will login with your normal alternate Member ID and Password in the future.
A: Our online services are provided to you at no fee.
A: If you have been able to sign on in the past, try back later. Our server may be temporarily down. If you have never been able to sign on, you may want to check to verify that your browser is set up to accept "cookies". If you are still unable to get in, please contact Member Services.
A: This message means that our host system is out of service. This could be for evening processing (usually around midnight), or that it is down for some reason. Please try back later if you encounter this message.
A: From the account summary screen, by clicking on the account title, you will get the history of that account. For a quick, easy access to the transaction for the last five days simple click on "Quick Peak".
A: You may not transfer more than $10,000.00 on any given day. Scheduled transfers must be for at least $1.00.
A: Yes, you can! By contacting Member Services, you can set up your shareNET access so that you can view information and make transactions to accounts that you are joint on. See the balances, transfer funds, even make a loan payment! . Currently, though, scheduled transfers are not available between joint accounts.
A: Yes. Simply transfer the amount you want to pay from any available account in the "transfer from" drop down box on the Account Transfer screen, and the credit card that you want the funds to go to in the "transfer to" drop down box. Transfers to credit cards may take two to three business days to be reflected on your credit card balance on shareNET, however they will be posted to your credit card as of the day you do the transaction.
A: As the Christmas Club and Vacation Club accounts are not considered to be transaction accounts, ShareNet prohibits transactions.
A: Yes you can! Select your Signature Line of Credit in the "from" drop down box on the transfer screen, and you can transfer from the available funds on your Signature Line of Credit to any account available in the "to" drop down box.
A: Contact the credit union at cuinfo@nswcfcu.org. Also read through the help screens. They provide details of how the process works.
