Convenient Services
Demo BILL PAYMENT AND PRESENTMENT Q: How do I activate Bill Pay & Presentment (BP&P)? It can take up to 5 business days for your BP&P to be established, however experience has shown that it is normally accomplished faster. Remember, there is NO FEE for BP&P. You will know that you are set-up by clicking on Bill Pay and receiving the BP&P screen. At that time you can take advantage of the convenience of paying your bills electronically, and even setting up your bills to be displayed to you electronically. Whether a recurring monthly payment, or just a one time check, they can all be handled with BP&P. Q: How does BP&P work? Q: How do I add a payment? Q: Can I use more than one checking account for funding my payments? Q: What is the difference between a payment that is sent by check and one that is sent electronically? An electronic payment is sent via the Automated Clearing House (ACH). This type of payment is sent to the payee electronically so there is no chance of delay due to the US Mail. The due date must be at least three business days after the date you enter for the payment to be sent to give the payee adequate time to post the payment to your account. The three business days do not include the date the payment is entered into BP&P. Payments entered after 8:00pm are considered to be entered on the next business day. Business days do not include weekends or holidays. Q: Can I set a future date for a payment to be sent? Q: Can I set up a payment to be sent on repeatedly, without my having to remember to add it each time? Q: How do I update a payee's account number? Q: How do I update a payee's remittance address? Q: What is this Presentment? Q: What are E-mail Notifications? Q: What do I do if I have questions about payments I have made using BP&P? Copies of items take approximately 10-14 days to be sent out, and there is a fee of $2.50 per copy. Q: What if I have questions that have not been addressed here? Also read through the help screens. They provide details of how the process works. The great thing about BP&P is that you have the convenience and flexibility of using it however you choose...at NO FEE to you!
Bill Payment & Presentment Frequently Asked Questions
A: Bill Pay & Presentment is a FREE feature of our online account access, and is available to you after having signed up for ShareNET. If you are not a current BP&P user, when you select the Bill Pay button from any shareNET screen, simply follow the directions, and sign yourself up! You will receive a confirmation by email on the following business day with further information.
A: After signing up for BP&P, the first thing you need to do is add your payees. These are the businesses or individuals that you want to send payments to. To add a payee, select "Add Payee" from the top menu bar. From this screen, you can add new payees.
A: To add a payment, select "Bill Pay" option from the top menu bar. A list of all of your payees will appear. At the top of the screen you will see a field titled "Need to pay someone new?". Begin typing the name of the company that you want to pay in this field. The system will search for like name payees and display a list. Select the correct payee and click on "Add". Follow the prompts to complete the information needed to set up your payment.
A: Yes. BP&P will require you to setup a default checking account when you register. This checking account will always be used to fund your payments unless you establish other "funding" accounts in the system. Once you are registered for BP&P, select "Manage Funding Accounts" at the right of the screen. This will allow you to add additional NSWC Federal Credit Union checking accounts that you are a signer on as optional funding accounts.
A: A payment sent by check is sent through the US Mail. For payments sent by check the due date must be at least five business days after the date that you enter for the payment to be sent. The five business days do not include the date the payment is entered into BP&P.
A: Yes. You may enter the date that you choose.
A: Yes. This can be done at the time the payee is setup or you may select the "Options" button to the right on each Payee and set it up at a later time.
A: To update a payee's account number, select "Options" on the right of the Payee line. Please note that some account numbers are provided to us directly from your payee to ensure accurate and timely electronic transactions. You cannot edit these account numbers.
A: To update a payee's remittance address, select "Options" on the right of the Payee line. Please note that some addresses are provided to us directly from your payee to esure the proper processing of payments. You cannot edit these addresses.
A: You may choose to have your bills presented directly to you in BP&P. They are known as e-bills. If an e-bill is availabe for set up, once the Payee has been established you will see a link on the left of the Payee name that says "Get e_Bill". Click on this link and follow the prompts. When an e-bill is presented for your review, you will be notified by email (if you choose) and it will appear as a link to the left of the Payee name.
A: E-mail notifications are generated to advise you of the status throughout the process of sending a payment or receiving an e-bill. You may update these notifications by selecting "Email reminders and alert preferencs" to the right of the screen.
A: Anytime you have a question about a payment you have issued through BP&P you may contact our BP&P Member Service at (540) 644-8244. They can verify any payments made, as well as provide you with copies of the cleared item. If the payment was sent electronically, as opposed to by check, the Bill Pay Research Department will contact your payee and advise them as to when the payment is documented as having been received by your payee.
A: Contact the credit union at cuinfo@nswcfcuonline.org.
